Customer Experience Associate-Day Shift

Chicago, IL Customer Experience - Full Time Apply Now

Nurture Life is a rapidly growing food company that delivers fresh, nutritious, ready-to-enjoy meals, but the mission that unites us goes so much deeper than that. Together we’re raising the bar for kids food, creating meals that are healthy, delicious and convenient, that parents can be proud to serve and kids love to eat. Our meals are developed by registered dietitians and chefs and tailored to each daily member’s unique age, stage, and developmental needs. 

 

We’re a team of individuals united by a powerful mission, but we’re also an emerging player in the fast-paced and highly competitive food tech industry. As a high-growth start-up, we’ve scaled rapidly in the past couple of years–expanding our product offerings and service across the contiguous U.S.. By joining Nurture Life, you’ll be part of a tight-knit team led by professionals with decades of experience in both the tech and food industries. We hire talented people who share our vision and then give them the freedom (and the responsibility!) to develop new ideas, innovative approaches and directly impact our growth and success. We believe in inspiring the extraordinary in our people and know that our team is the core of our success. From our food production team to our company leadership, we foster an environment where everyone is encouraged to collaborate, experiment and promote bold ideas We support our team members and empower them to use their unique talents as part of a unified, mission-focused organization. 

Our vision doesn’t stop at today’s dinner or tomorrow’s lunch. Join Nurture Life’s dynamic, dedicated and diverse team to help create healthy futures for yourself and our customers. 

 

We value…

  • Raising the standard for children’s food in America 
  • Exceeding our customers’ expectations 
  • Inspiring the extraordinary in our team

Your days will consist of…

  • Providing outstanding customer service by accurately answering customer inquiries in a concise, thoughtful and professional manner
  • Responding to telephone calls and emails in a timely manner
  • Ensuring we are always working towards the best answers and solutions for our customers
  • Being thoughtful and proactive in order to anticipate and solve problems
  • Working with online systems to understand, manage and track questions and responses
  • Using excel and customer support platform Help Scout for issue tracking and reporting
  • Working with marketing, finance and production to ensure customer exceptions are clearly documented, communicated and followed-through on
  • Paying close attention to details, critical thinking and seeking advice from fellow teammates when needed
  • Assisting with projects and tasks for other departments during free time

 

We’d love for you to…

  • Possess the ability to work in a high pressure and fast-paced environment
  • Have the ability to multitask and manage multiple work streams
  • Be extremely organized and detail-oriented
  • Have experience in a customer engagement related role or as a customer service representative
  • Have experience using the customer support platform Help Scout or similar system
  • Have strong project management or project related skills
  • Have a degree in communications, business or operations

 

We are proud to offer…

  • Medical, dental and vision benefits
  • 401k savings plan
  • Commuter benefits
  • Paid company holidays and vacation days
  • Generous parental leave

 

Hours include…

This position is available for a full-time schedule. 

  • Full time
    • Shift:  Monday – Friday, 9am-5pm
      • Some nights and weekends will be required with adequate notice