Customer Experience Associate-Day Shift

Chicago, IL - Full Time Apply Now

Nurture Life is a subscription service that prepares freshly-made, nutritionally balanced, ready-to-enjoy meals for babies, toddlers and kids and delivers them straight to customers’ doors. Our team of chefs and pediatric dietitians collaborate on every menu to ensure meals meet the changing nutritional needs of growing kids while introducing them to new flavors and textures. Our commitment to sourcing and producing the highest quality products and delivering a phenomenal customer experience means peace of mind for our families. Our mission is to deliver a healthier world through better nutrition for our kids.

 

We are looking for someone who is passionate about providing customers with a phenomenal experience and is looking for an opportunity to work our day shift. Nurture Life is a rapidly growing startup in the food tech industry led by a team with decades of experience in the technology and food and beverage industries. We are committed to transparency and collaboration in everything we do. If you’re looking for an exciting and challenging environment with strong career growth opportunities, please apply to join our growing organization. 

 

We value…

  • Raising the standard for children’s food in America
  • Exceeding our customers’ expectations
  • Inspiring the extraordinary in our team

 

Your days will consist of…

  • Providing outstanding customer service by accurately answering customer inquiries in a concise, thoughtful and professional manner
  • Responding to telephone calls and emails in a timely manner
  • Ensuring we are always working towards the best answers and solutions for our customers
  • Being thoughtful and proactive in order to anticipate and solve problems
  • Working with online systems to understand, manage and track questions and responses
  • Using excel and customer support platform Help Scout for issue tracking and reporting
  • Working with marketing, finance and production to ensure customer exceptions are clearly documented, communicated and followed-through on
  • Paying close attention to details, critical thinking and seeking advice from fellow teammates when needed
  • Assisting with projects and tasks for other departments during free time

 

We’d love for you to…

  • Possess the ability to work in a high pressure and fast-paced environment
  • Have the ability to multitask and manage multiple work streams
  • Be extremely organized and detail-oriented
  • Have experience in a customer engagement related role or as a customer service representative
  • Have experience using the customer support platform Help Scout or similar system
  • Have strong project management or project related skills
  • Have a degree in communications, business or operations

 

We are proud to offer…

  • Medical, dental and vision benefits
  • 401k savings plan
  • Commuter benefits
  • Paid company holidays and vacation days
  • Generous parental leave

 

Hours include…

This position is available for a full-time schedule. 

  • Full time
    • Shift:  Monday – Friday, 9am-5pm
      • Some nights and weekends will be required with adequate notice