FAQ

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  • Managing Your Subscription

    When will my credit card be charged?

    We will process your credit card immediately following the cutoff for your order, which falls anywhere from 6–8 days prior to your delivery. To view your cutoff date and time, sign into your account and go to Orders. You will see the order cutoff date and time below each week.

     

    We use Stripe for our credit card processing. Saved payment method details can continue to work even if the physical card has been replaced by the issuing bank because Stripe works with card networks and automatically attempts to update saved card details whenever a customer receives a new card (e.g., replacing an expired card or one that was reported lost or stolen). Automatic card updates requires card issuers to participate with the network and provide this information. It is widely supported in the United States, allowing Stripe to automatically update most American Express, Visa, Mastercard, and Discover cards issued there.