FAQ

About Nurture Life

  • What is Nurture Life?

    Nurture Life provides busy parents with delicious, nutritious, ready-to-eat meals for babies, toddlers and kids. For too long parents have had to rely on premade kids meals that lack the freshness, nutrition and variety their kids need. We created Nurture Life to give parents a stress-free solution to feeding their little ones healthy meals. No grocery shopping, chopping or cooking. Just extraordinarily kid-friendly, seriously nutritious meals you can serve in just 1 minute. Kids love our meals, parents love our convenience and nutrition. It’s a full-family win.

  • How does Nurture Life work?

    Nurture Life is a weekly kids meal subscription service that offers the convenience of automatic deliveries with the flexibility to skip weeks, pause or cancel at any time. You can create your first order by selecting meals and snacks from our menus page. We have a $39 order minimum. Add more meals to your cart to receive free shipping and up to 10% off your order.

     

    All our meals are made-to-order and delivered straight to your door in insulated packaging to maintain freshness. If you’re not home when they arrive, please be sure to refrigerate them as soon as they are unpacked. Our meals stay fresh in the refrigerator for a week after they arrive and have use by dates on all packaging. Our meals can also be frozen for up to 90 days as long as they’re placed in the freezer before the use by date. 

     

    Our Kids Meals need only 1 minute in the microwave, or they can be heated for a couple minutes in the oven! Our Finger Foods can be enjoyed hot or cold—if you’re heating the meal up, just make sure to transfer to a heat-safe container. Our Snacks and Grab & Go Meals are made to be served cold—perfect for any on-the-go situation! All meals include use by dates, heating instructions, full ingredient lists and nutrition facts.

     For more information, please visit our How It Works page.

  • Who is Nurture Life for?

    Nurture Life is for busy parents who want to spend less time in the kitchen and more time doing what they love—without having to settle for flavorless, unhealthy or heavily processed meals for their kids. We create delicious, nutritious kids meals for all the little ones in your home: babies who are just learning to self-feed, toddlers who love playing with their food and active kids who need well-balanced meals to power their days. 

     

    With healthy meals ready in just 1 minute, you get time back in your busy lives and your kids get healthy meals with veggies on every plate—and flavors that even picky eaters can love! 

COVID-19

  • How is Nurture Life managing through COVID-19?

    Every week, our customers welcome us into their homes and allow us to help nourish their families. We are grateful for the opportunity, and we take that responsibility very seriously and to heart in every action we take as a company.

     

    Each Nurture Life meal is handmade with care in our production facility located just outside of Chicago in Bedford Park, IL. 

     

    We are an FDA-inspected facility and adhere to HACCP-compliant culinary processes, which are the most stringent food safety and preparation processes in food manufacturing.

     

    –  All team members adhere to strict hygiene and good manufacturing practices, including proper hand washing techniques and the wearing of personal protective equipment at all times (hairnets, frocks, gloves and face masks).

     

    –  We do not permit team members who exhibit any signs of illness to work in our facility and provide all team members with paid time off so that they can be paid if and when they take sick days. 

     

    –  We follow rigorous sanitation practices throughout our production facility including sanitizing our facility throughout the day, during changeovers and conducting deep cleanings nightly. 

     

    –  Our meals are delivered to you through UPS or United Delivery Service providing contact-free deliveries. To minimize contact, our delivery team is leaving your boxes in the safest place possible (doorstep, front porch, front desk and lobbies of your building, etc.).

     

    We are closely monitoring the evolving guidance from the CDC, WHO, FDA and local health officials to ensure we are instituting the safest practices possible for our customers and our team members.

Getting Started

  • How do I get started?

    It’s easy! Go to the menus page to browse our flavorful, nutritious meal selection and choose the perfect meals or snacks for your baby, toddler or kid.

     

    With Nurture Life, you decide exactly what goes in your order. Click on any meal from our Menu to view nutrition facts, full ingredient lists and allergens. You can also use our filters to filter meals by dietary preferences and allergens. To add a meal to your order, click Add to Cart.

     

    Once you’ve selected your meals, you’ll be prompted to complete the checkout process, so we can start cooking up your meals! Meals typically arrive within a week to a week and a half depending on the day you signed up and your delivery location. You will be able to view your first and future scheduled delivery days in your account. Once your meals are on their way to you, we will send you an email with the tracking information.

  • How much do Nurture Life meals cost?

    Nurture Life meals and snacks are priced individually:

     

    • Finger Foods:  $6.89
    • Kids Meals starting at: $7.99
    • Snacks: $7.99
  • Is there an order minimum?

    Yes, our order minimum starts at just $39. This helps us cover our packaging and shipping costs.

  • Can I make a one-time purchase?

    No, Nurture Life is a weekly subscription service. However, you can skip weeks, pause or cancel your subscription at any time! If you’d like help setting up your account so that you can try a first order before committing to future orders contact our Customer Experience team at support@nurturelife.com and 312.517.1888 and we’d be happy to help you!

  • What are the benefits of a Nurture Life subscription?

    Nurture Life is a subscription service. With a subscription, you’ll get the convenience of weekly deliveries filled with meals based on your family’s dietary, meal and quantity preferences. We also understand that families’ needs change and make it easy to skip weeks, pause or cancel at any time.

     

    Our order minimum starts at $39, with free shipping on orders over $59 and discounts of up to 10% off your entire order:

     

    $39 = order minimum + $8 shipping
    Spend $59 = free shipping
    Spend $79 = 5% off your entire order and free shipping
    Spend $99 = 10% off your entire order and free shipping

  • How do I apply a promo code?

    To apply a promo code, enter it into the Promo Code field at the bottom of the shopping cart prior to checkout. You can also add a promo code on your account page under the Payment section. If you want to make sure that your promo has been applied successfully, please do not hesitate to contact us at support@nurturelife.com and/or 312.517.1888 after you’ve placed your order.

  • How long will it take for my first order to arrive after I sign up?

    Depending on the day you sign up and your delivery zip code, it can take between 7-12 days for your first order to arrive. We know you’re excited to get your first box, and we’re just as excited to send it to you! But because all of our meals are made-to-order from scratch, it can take time for us to source the highest-quality ingredients, cook, package and ship your meals to you. 

     

    If you’d like to receive your first order sooner, please contact us at support@nurturelife.com and/or 312.517.1888 after you sign up, and we’ll see what we can do to get you your first order sooner.

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Meals and Nutrition

  • Who creates Nurture Life meals?

    All Nurture Life meals are created by our team of registered dietitians and chefs to ensure meals meet the nutritional needs of growing babies and kids and offer flavors little ones love. Every Nurture Life meal is thoughtfully developed based on recommendations from the US Dietary Guidelines and American Academy of Pediatrics. 

     

    Each meal is appropriately portioned to deliver the right nutrients at each age and stage of development, focusing on organic produce, antibiotic- and hormone-free proteins and whole grains. We offer a wide variety of meals to satisfy everyone from picky to adventurous eaters and continually introduce new flavors, textures and cuisines through our menu.

  • What are Nurture Life meals made of?

    Nurture Life meals are made using only the best ingredients focusing on organic produce, antibiotic- and hormone-free proteins and whole grains. All our fish is ASC-certified, which is the highest aquaculture standard. And all our meals are created by our team of registered dietitians and chefs ensuring the proper balance of essential nutrients, protein, veggies and fiber.

     

    Just as important as what’s in our meals is what’s not! We cook with real, clean ingredients and never use artificial colors or flavors, high fructose corn syrup, trans fat or nitrates. We also use way less added sugar and sodium than leading kids food brands.

  • Where do the ingredients come from?

    We source our ingredients from trusted purveyors that we thoroughly evaluate to ensure they meet our high food quality and safety standards. Examples include Bell & Evans for our antibiotic- and hormone-free chicken, Wabash Seafood for our ASC-certified salmon, Veg Fresh Farms and Harvest Direct for our organic produce, Delallo for our organic pastas and many more.

  • Do all Nurture Life meals include vegetables?

    All Nurture Life Finger Foods and Kids Meals include vegetables. Most meals have a full serving of vegetables, and some of our meals include as many as nine in a single meal!

  • Where can I find nutrition facts and full ingredient lists for your meals?

    To view the nutrition facts and full ingredient lists for our meals, click on any meal from our menus page. We also include nutrition facts and full ingredient lists on all our meal packaging.

  • How do I know which portion size to choose?

    We generally recommend our Finger Foods for babies and toddlers who are developing their pincer grasp, still enjoy eating with their hands or prefer smaller portion sizes.

     

    Our Kids Meals are great for both toddlers and kids—providing an introduction to bigger pieces of food and bigger portions for toddlers while serving up a deliciously filling meal for kids. They also offer a greater variety of flavors and cuisines to expand your little one’s palate. 

     

    If you’re unsure whether your toddler would do better with our Finger Foods or Kids Meals, we go in depth in the question below (Which stage should I order for my toddler—Finger Foods or Kids Meals?).

     

    No matter which meal you choose, you can feel good knowing that our portion sizes have been carefully developed by our registered dietitians to meet the nutrition needs of every age and stage of childhood, starting as your child begins to explore self-feeding. Our portions have been designed to provide a balanced meal that offers vegetables in creative ways, a serving of protein and carbohydrates to fuel your child through the day as recommended per the US Dietary Guidelines and the American Academy of Pediatrics.

  • How many servings are in a meal?

    Our Finger Foods and Kids Meals contain a single serving meant to feed one child.

  • Do Nurture Life meals work for picky eaters?

    Yes! So many of our customers have children who they consider picky eaters, and we have developed many meals especially for picky eaters. If your child is a picky eater, we suggest using the filters on our menus page to easily identify meals for picky eaters—just look for the Picky Eater Fav tag. Our meals for picky eaters are our healthiest versions of picky eater favorites and all include the nutritional balance and vegetables that parents love Nurture Life for!

     

    Nurture Life is a great way to expose picky eaters to new tastes to help expand their palates. We suggest gradually incorporating meals from outside of our Picky Eater Favorites to expose your child to a wider variety of flavors.

  • Which type of meal should I order for my toddler—Finger Foods or Kids Meals?

    Both our Kids Meals and our Finger Foods work for toddlers. The best way to decide which might work best is to ask yourself a couple questions about where your toddler is in their self-feeding process:

     

    • Are they using (or trying to use) utensils?
    • Are they showing signs of wanting more food after mealtime? (This can be a sign that they’re ready for larger portions.)
    • Have they tried basic finger food ingredients and seem ready for more diverse flavors and textures? 

     

    If you answered yes to these questions, your toddler is likely ready to begin with our Kids Meals! Our Kids Meals are similar to an adult plate but in smaller portions, perfectly sized to give your little one the nutrients they need at this stage. They’re also great for expanding your toddler’s palate and teaching them to love real, nutrient-dense foods! Some of the meals will require some parent intervention in terms of cutting bigger pieces of food down to a smaller size that you find appropriate for your little one; however, we have a variety of soft, veggie and pasta-based meals (Mac & Cheese with Hidden Butternut Squash, Pesto & Cheesy Ravioli with Hidden Spinach) that you may want to order as a starting point.

     

    If you answered no to some or all of these questions, you might want to consider ordering a mix of Finger Foods and Kids Meals or just Finger Foods. Our Finger Foods are perfect for toddlers still in the earlier stages of their self-feeding journey because they offer a softer texture and smaller size (no chopping necessary!). They’re also designed to be big enough for little fingers to pick up but small enough to prevent choking so that your little one can safely practice feeding themselves.

     

    Many of our toddler customers love to get a mix of both our Finger Foods and Kids Meals as they make the self-feeding transition, so we encourage you to consider trying both and seeing what works best!

  • How do I prepare Nurture Life meals once they arrive?

    Our Kids Meals only need 1 minute in the microwave, or they can be transferred to an oven-safe container and heated in the oven. Finger Foods can be served cold from the fridge, or they can be transferred to a heat-safe container and heated in the microwave or oven.

     

    Our Grab & Go Meals and Snacks are made to be served cold—perfect for any on-the-go situation. All meal packaging includes use by dates, heating instructions, nutrition facts and full ingredient lists.

  • Are Nurture Life meals microwave and oven safe?

    Our Kids Meals are microwavable directly in the trays in which they’re served. Paper tray sleeves should be removed and seals should be pierced or partially peeled before microwaving.

     

    Our trays are not oven safe. For heating in the oven, preheat your oven to 350° F, transfer the meal to an oven-safe container and cover with foil or another oven-safe cover. Heat for 10–15 minutes or until the internal temperature reaches 165° F. Always refer to the packaging on your meal for specific instructions.

     

    Our Finger Food jars and lids are not microwave and oven safe. If you are planning to heat, please transfer Finger Foods to a heat-safe container for warming. Always refer to the packaging on your meal for specific safe handling instructions.

  • How long do Nurture Life meals last once they arrive?

    Our meals stay fresh for 6–7 days in your refrigerator depending on your delivery day. All our meals include use by dates on the meal packaging. Our meals, with the exception of our Grab & Go meals, can be frozen for up to 90 days as long as they are placed in the freezer before the use by date.

  • Can Nurture Life meals be frozen?

    Yes. With the exception of our Grab & Go Meals, all meals can be frozen for up to 90 days as long as they are placed in the freezer before the use by date, which is printed on the packaging. 

    To defrost, simply place the meal in the refrigerator overnight to thaw. This may take anywhere from 18–24 hours for our Kids Meals and 12–18 hours for our Finger Foods. For more freezing and heating methods, visit our blog post: How to Freeze Meals from Nurture Life.

  • Are Nurture Life meals safe to consume past their use by date?

    All our meals are perishable and must be refrigerated immediately upon delivery. Meals should not be consumed past their use by date, which is printed on the meal packaging.

  • Does Nurture Life offer vegetarian meals?

    Yes! We offer vegetarian meals that highlight a variety of protein-packed vegetarian ingredients including eggs, dairy, whole grains and legumes like beans, peas and lentils. Our vegetarian meals are designed for lacto-ovo vegetarians, meaning those who include egg, milk, cheese, yogurt and other milk- and egg-containing products in their diets. Our vegetarian meals do not contain any meat, poultry, fish or seafood. 

     

    To view our vegetarian meals, visit the menus page and select Vegetarian from the filters under Dietary Preferences.

     

    If you would like to change a family member’s dietary preference to vegetarian, you can do so by following these instructions:

     

    • Sign in to your account
    • Click Account
    • Select the family member’s Preferences that you’d like to change
    • Under Dietary Preferences select Vegetarian
    • Be sure to click the Save Preferences button before exiting
  • Does Nurture Life offer gluten-free meals?

    Yes, we do offer gluten-free options. All gluten-free meals are tagged with a Gluten Free indicator on our site. Visit our menus page and use the filter for Gluten Free. 

     

    Please note that our gluten-free meals are processed in the same facility as our non gluten-free meals. If your child has celiac disease, Nurture Life may not be the right option for you. Please contact us if you have any questions about your specific needs at support@nurturelife.com or 312.517.1888.

  • What is the protein content in Nurture Life meals?

    Nurture Life meals are protein and vegetable focused to give growing babies and kids the nutrients they need for their physical growth and brain development. To find the exact protein content of each meal, head to our menu and click on the meal you’d like to view the nutrition facts for.

     

    We offer a variety of lean, antibiotic- and hormone-free proteins in both our Finger Foods and Kids Meals, from real food sources like chicken, beef, pork, turkey, salmon, eggs, whole grains, legumes and dairy. These diverse protein sources not only provide essential nutrients but also help expand your child’s palate from an early age.

  • What is the sodium content in Nurture Life meals?

    Most kids consume too much salt! We design our meals to keep sodium low while promoting flavor through the natural deliciousness of real, high-quality foods, spices and herbs. Sodium content and other nutrition information can be found by clicking any meal on our menus page.

  • What is the sugar content in Nurture Life meals?

    We keep sugar low! All of our Finger Foods have 0g added sugar. 78% of our Kids Meals have 0g added sugar. Our Snacks have 78% less added sugar than leading snacks. Plus, we don’t add any refined white sugar to our meals. Instead, we use (small amounts!) of naturally sweet ingredients like fruit purees, agave and maple syrup. The sugar content of individual meals can be found by clicking any meal on our menus page.

  • Does your menu change?

    Yes and no. Our core menu offers a set of customer favorite meals that never change. These meals are on our menu every week, ensuring that your kids’ go-to meals are always available.

     

    To keep things fresh, however, we also consistently introduce new meals to the Nurture Life menu. Every month or two, you can expect to see delicious new meals with creative flavors, clean ingredients and—of course—veggies on every plate!

     

    This gives your kids the opportunity to try even more ingredients, flavors and textures—familiarizing them with a variety of foods and helping expand their palates from an early age. Between our core meals and our new ones, we always have at least 25 Kids Meals and 12 Finger Foods, plus Snacks that are made to be enjoyed straight from the fridge!

    By giving us feedback on your order, you also have an important say in the changes we make to our menu. If you have a suggestion or request, we want to hear it at support@nurturelife.com!

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Allergens

  • Are your meals allergen friendly?

    Yes, we offer a variety of allergy-friendly Finger Foods, Kids Meals and Snacks, which you can find by using the filters on our menus page. All our meals are made in a facility free of peanuts and tree nuts (except coconut). Our facility does contain coconut, milk, eggs, fish (salmon), soy, wheat and sesame. 

     

    We recommend that you closely review our full ingredient lists and the “contains” statement associated with each of our meals if you have a family member with a food allergy. From our menu, these can be found by clicking on any meal. All our meal packaging includes full ingredient lists as well.

     

    While we always follow best practices for allergen handling, if your child has celiac disease, Nurture Life might not be the right option for you. Please contact us if you have any questions about your specific needs at support@nurturelife.com or 312.517.1888.

  • Can I personalize my meal selections to exclude specific allergens?

    Yes! To identify meals that are free from specific allergens, go to our menu, click on the Filters, select the allergens that you’d like to exclude and then click the Apply Filters button. 

     

    If you would like to permanently exclude specific allergens from a family member’s preferences, you can do so by following these instructions: 

     

    • Sign in to your account
    • Click Account
    • Select the family member’s Preferences that you’d like to change
    • Under Allergens select the allergens that you’d like to exclude
    • Be sure to click the Save Preferences button before exiting

Food Safety

  • What are Nurture Life’s food safety standards and practices?

    Our number one priority is food safety, and our production facility is designed to ensure that we meet the highest food safety standards. We adhere to HACCP (hazard analysis and critical control point) compliant culinary processes, which are the most stringent food safety and preparation processes in food manufacturing. We have an FSQA (food safety and quality assurance) Manager who directs all our food safety and quality practices, as well as FSQA Technicians on duty at all times during our operations.

  • Is Nurture Life FDA inspected?

    Our production facility is FDA inspected.

Managing Your Subscription

  • How do I change my meals?

    Sign in to your account and go to Orders. Click into a specific week to view the meals that are scheduled for delivery, then select Edit Meals to change your meals. Use the + sign to add meals and – sign to remove meals. Be sure to click the Save Changes button once you’ve changed your meals to confirm your changes.

  • What is the weekly order cutoff date and time to change my meals or skip a week?

    The deadline to change your meals or skip a week depends on your delivery day. Sign into your account and go to Orders. You will see the order cutoff date and time below each week. Your order cutoff stays the same from week to week!

     

    You will also receive a reminder email three days prior to the order cutoff date and time each week reminding you to make changes or skip a week.

  • Can I skip a week?

    Absolutely! Sign in and go to Orders. Select the upcoming week you’d like to skip, scroll down and click Skip Week. The deadline to skip a week is your weekly order cutoff date and time, which can be found in your Orders. Orders that do not have an Open status are past the order cutoff date and time and cannot be skipped. You will be responsible for the charges associated with a confirmed order.

  • How do I change my weekly order preferences?

    With Nurture Life, you can define exactly how you’d like us to fill your order each week. You can choose your own meals each week, or you can have us choose your meals based on your dietary, meal and quantity preferences. Simply sign into your account, and then under Account, select the family member’s preferences that you’d like to change. You can then edit their meal type, dietary preferences, allergens, number of meals received per order and permanently include or exclude specific meals in all upcoming orders. 

     

    Please note that if you change your family’s preferences after an order cutoff has already passed, that order will be filled based on your previous preferences. All future orders will be filled based on your new preferences.

  • Can I permanently include or exclude specific meals from my orders?

    Yes! To permanently include or exclude specific meals for your orders:

    • Sign in to your account
    • Then under Account, select the family member that you’d like to permanently include or exclude specific meals for
    • Scroll down to Always Adds/Never Adds and click the arrow next to it
    • On the meal cards, click ✓ for the meals you always want to include and ✘ for meals you always want to exclude
    • For meals you always want to include, you will be prompted to select the quantity of this specific meal you’d like to have included each week
    • Be sure to click the Apply Changes to All Future Orders button to save your Always Adds/Never Adds
  • How do I change my password?

    Sign in and go to Account. Select Account Settings and the arrow next to Log In Details. Then select Edit next to Password. Enter a new password and click the Save Changes button.

  • How do I update my payment information?

    You can update your payment information in your account settings. Please note that if you have one card in the system, you must add a new card and make it your default card before you will be able to remove your existing card.

     

    To add a new card, sign in and go into your Account Settings. Click the arrow next to Payments, and then click Add Card. Once you’ve added a new card, you can choose to make it your default card. Don’t forget to click the Save Changes button. 

     

    Once you’ve added a new card and made it your default card, you will be able to delete your existing card by selecting the card, clicking Delete and then confirming by clicking the Delete button.

  • What forms of payment does Nurture Life accept?

    We accept Visa, MasterCard, American Express and Discover and Apple Pay. We do not accept personal checks or money orders.

  • Can I rate my meals or add comments?

    If you’d like to share which meals are hits with your family and which meals aren’t, you can rate your meals and add comments by following these steps:

     

    • Sign in to your account
    • Click Orders
    • Scroll down to Order History
    • Click the arrow next to each delivered order to rate your meals and add comments

     

    We strongly encourage you to rate and comment on your meals as we use your feedback to continually improve our meals. You are also more than welcome to reach out to our customer experience team at support@nurturelife.com and/or 312.517.1888 if you have any questions or want to give feedback that is shared directly with our Research & Development and Culinary Teams.

  • Can I pause my subscription?

    Yes. To pause your subscription, sign in and go to Account. Scroll to the bottom and click Pause Subscription. You will be able to select the delivery day that you would like to resume your subscription. Before your subscription resumes, we will send you an email reminder with one week advance notice of the upcoming cutoff date and time. 

     

    Please note that any orders that have been processed before you pause will still be produced and shipped to you as scheduled.

  • How do I cancel my subscription?

    To cancel your subscription, sign in, go to Account, scroll to the bottom and select the “Click Here” link to initiate your cancellation. You can also cancel your subscription by contacting our customer experience team at support@nurturelife.com or 312.517.1888. If you do not want to receive your next order, cancellations must be made before your order cutoff date and time. If your cancellation occurs after the cutoff, you will still receive your confirmed order as your final order and will be responsible for the associated charges.

     

    Alternatively, you can pause your subscription for up to a year. Your subscription will automatically resume on the date you set, and we will send you an email at that time reminding you that your subscription has resumed. This email will also detail your next order cutoff date and time and delivery.

     

    Please note, if your account is currently paused, you will need to resume your subscription in order to cancel directly through the directions above as accounts can only be canceled from an active status. For assistance, please reach out to our customer experience team via support@nurturelife.com.

  • How do I reactivate my subscription?

    Sign into your account. At the top of the page, you’ll see a banner that says “Your account is currently inactive. Click here to reactivate.” Click the banner, and you will automatically be reactivated. From there, you can view and edit upcoming orders and make changes to your account settings.

  • When will my credit card be charged?

    We will process your credit card immediately following the cutoff for your order, which falls anywhere from 6–8 days prior to your delivery. To view your cutoff date and time, sign into your account and go to Orders. You will see the order cutoff date and time below each week.

  • My credit card expired/was replaced. Do I need to update it?

    We use Stripe for our credit card processing. Saved payment method details can continue to work even if the physical card has been replaced by the issuing bank because Stripe works with card networks and automatically attempts to update saved card details whenever a customer receives a new card (e.g., replacing an expired card or one that was reported lost or stolen). Automatic card updates require card issuers to participate with the network and provide this information. It is widely supported in the United States, allowing Stripe to automatically update most American Express, Visa, Mastercard and Discover cards issued there.

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Shipping and Delivery

  • Where do you deliver?

    We deliver to the entire contiguous United States.

  • How will my order be shipped?

    Your meals will be shipped in insulated packaging with gel packs designed to keep our meals at or below refrigerated temperatures for a minimum of 48 hours. 

     

    We use UPS (United Parcel Service) and UDS (United Delivery Service) to deliver your order directly to your door.

  • Are Nurture Life meals shipped frozen?

    All our meals are shipped cold at refrigerated temperatures, but never frozen. Once your meals arrive, they will stay fresh for 6–7 days in your refrigerator depending on your delivery day. All our meals include use by dates on the meal packaging. Our meals, except for our Grab & Go meals, can be frozen for up to 90 days as long as they are placed in the freezer before the use by date.

  • How do my meals stay fresh in transit?

    To keep your meals cold and fresh throughout their journey to you, we use insulated packaging and non-toxic gel packs designed to keep your meals at or below refrigerated temperatures for a minimum of 48 hours until their arrival to you. As our meals are perishable, please place them in the refrigerator as soon as you receive them to ensure maximum freshness.

  • When will my order arrive?

    Your order should arrive on the scheduled delivery day between 8AM and 9PM. You will receive an email notification with tracking information once your order is on its way to you. To view your upcoming delivery dates, sign into your account and visit the Orders page.

  • What if I’m not home to receive my delivery?

    If you aren’t home to receive your delivery, our shipping provider will generally leave your package at your doorstep, with a doorman or in a packaging room, as applicable. Since our meals are packaged to remain cold for a minimum of 48 hours, they should remain cold and fresh until you return home and can place them in the refrigerator later that day.

  • What if I have special delivery instructions?

    If you have special delivery instructions, such as “leave our box with the doorman,” please let us know by signing into your account, clicking Delivery Address and clicking My Addresses. Select the address you’d like to update, click Edit and update the Delivery Instructions as needed. Be sure to click Save Address when you are finished.

  • How do Nurture Life meals stay fresh for a whole week?

    After your meals are prepared and cooked, they are immediately cooled, plated and sealed using Modified Atmosphere Packaging (MAP), which pushes out the oxygen with inert gases. By removing the oxygen that causes food deterioration, we are able to extend the amount of time our meals stay fresh without adding preservatives.

  • How do I update my shipping address or temporarily change my shipping address?

    You can update your default address or add a new address within the Delivery Address section of your account. Sign in and go to Account, then select Delivery Address. From here you will be able to update your default address or add a new address and make it your default address. Please note that any orders that have been processed before the change will still be produced and shipped as scheduled. If you’d like to change your delivery address after an order’s cutoff, please reach out to our Customer Experience Team at support@nurturelife.com or 312.517.1888, and we will do whatever we can to help make the address change.

     

    You can also temporarily change your delivery address for an upcoming order. To do this, you will first need to add the temporary address as a saved address to the Delivery Address section of your account by following the steps directly above. Once you have saved your temporary address, go to Orders, then click into the specific week you’d like to change the delivery address for. Scroll to the bottom and under Shipping To, click the arrow next to your default address and select the address you’d like this order delivered to. Be sure to click the Save Changes button to confirm your temporary address for this order.

  • Can I change my delivery day?

    We offer multiple delivery day options depending on your zip code. To find out which delivery days are available for your zip code and to change your delivery day, please contact us at support@nurturelife.com or 312.517.1888.

  • What is the cost of shipping?

    Our shipping charge is $8 per order for orders below $59. Shipping is free for orders over $59.

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Packaging and Recycling

  • What is your food packaging made of?

    Our food packaging is made from the highest quality food-grade plastics available and are BPA, PVC and phthalate free.

  • Is Nurture Life packaging recyclable?

    All our packaging is recyclable except for the seals and the interior of the gel packs.

     

    Our jars and paper sleeves are recyclable. Dispose of these in your curbside recycling bin. Jar lids and trays are made of #5 plastic and can be disposed of in most curbside recycling bins. (Check your local recycling program.)

     

    Our insulated liner is made from 85% recycled plastic bottles and is just as simple to recycle as your average beverage bottle! Simply place the liner in your curbside recycling bin along with any other plastic household containers.

     

    Our non-toxic gel packs can be stored in your freezer and reused any time! If you’d like to dispose of a pack, simply thaw on your counter, cut the package open, discard the gel in the trash and recycle the plastic bag anywhere #4 plastic is accepted. (Check your local grocery store.)

     

    Our boxes are made from over 85% recycled corrugated cardboard and are 100% recyclable. Simply recycle them in your curbside bin or let your kid’s imagination go wild and get cardboard crafty with forts, costumes and more!

  • What are the gel packs made of and are they recyclable?

    Our non-toxic gel packs are made from a viscous gel refrigerant that is over 99% water and can be stored in your freezer and reused any time. If you’d like to dispose of a pack, simply thaw it on your counter, cut the package open, discard the gel in the trash, rinse it out, let it dry and recycle the plastic bag anywhere #4 plastic is accepted. (Check your local grocery store.)