FAQ

About Nurture Life

  • What is Nurture Life?

    Nurture Life is a food company that provides busy families with a creative variety of freshly made, nutritionally balanced, ready-to-enjoy meals for babies, toddlers, kids, teens and adults. When it comes to prepared meals, for too long parents have had to rely on meals that lack the freshness, nutrition and variety their family, and especially kids, need. We created Nurture Life to give parents a new way to feed their families and tackle one of our country’s biggest challenges—the way our children eat. With Nurture Life, we’re setting a new standard—one that delivers a healthier world through better nutrition with meals parents can be proud to serve. With Nurture Life nutritious, freshly made and delicious are the norm, not the exception.

  • How does Nurture Life work?

    Nurture Life is a subscription service that offers the convenience of automatic deliveries with the flexibility to skip weeks, pause or cancel at any time. You can create your first order by selecting meals from our menus page or answering a few questions about your family’s mealtime needs, and we will recommend meals for you. We have a $39 order minimum. Add more meals to your cart to receive free shipping and discount benefits up to 10% off your entire order.

     

    All our meals are made-to-order and delivered straight to your door in insulated packaging to maintain freshness. If you’re not home when they arrive, please be sure to refrigerate them as soon as they are unpacked. Our meals stay fresh in the refrigerator for a week after they arrive and have use by dates on all packaging. Our meals can also be frozen for up to 90 days as long as they’re placed in the freezer before the use by date. 

     

    Our Heatable Meals only need a couple minutes in the microwave or oven, and our Portable Meals are made to be served cold—perfect for any on-the-go situation. All meals include use by dates, heating instructions, full ingredient lists and nutrition facts.

     

    For more information please visit our How It Works page.

  • Who is Nurture Life for?

    Everyone! Our meals range from Finger Foods for your baby to an adult-sized meal for yourself. Instead of a one-size-fits-all menu, we’ve designed meals by age group to ensure the right portions and nutrients for each family member’s developmental stage. We’ve also designed our variety of meals to satisfy any palate, from your pickiest eater to your flavor explorer.

COVID-19

  • How is Nurture Life managing through COVID-19?

    Every week, our customers welcome us into their homes and allow us to help nourish their families. We are grateful for the opportunity and we take that responsibility very seriously and to heart in every action we take as a company.

     

    As an essential business, we are continuing to operate and deliver to families uninterrupted across the contiguous United States. Cooking and delivering meals has always been one of our specialties, but meal delivery has a completely different meaning now as it’s become a necessity for families across the U.S. looking to eat healthy while sheltering-in-place and avoiding trips to the grocery store.

     

    According to the CDC, there is no evidence of the transmission of COVID-19 through food.

     

    As always, we have incredibly high standards in the sourcing of our ingredients and only source from trusted farmers and purveyors focusing on organic produce, antibiotic and hormone-free meats and poultry, ASC-certified fish and whole grains.

     

    Each Nurture Life meal is hand made with care in our production facility located just outside of Chicago in Bedford Park, IL. 

     

    We are an FDA inspected facility and adhere to HACCP-compliant culinary processes, which are the most stringent food safety and preparation processes in food manufacturing.

    –  All team members adhere to strict hygiene and good manufacturing practices, including proper hand washing techniques and the wearing of personal protective equipment at all times (hairnets, frocks, gloves and face masks).

    –  We do not permit team members who exhibit any signs of illness to work in our facility and provide all team members with paid time off so that they can be paid if and when they take sick days. 

    –  We follow rigorous sanitation practices throughout our production facility including sanitizing our facility throughout the day, during changeovers and conducting deep cleanings nightly. 

    –  Our meals are delivered to you through UPS or United Delivery Service providing contact-free deliveries. To minimize contact, our delivery team is leaving your boxes in the safest place possible (doorstep, front porch, front desk and lobbies of your building, etc.).

     

    We are closely monitoring the evolving guidance from the CDC, WHO, FDA and local health officials to ensure we are instituting the safest practices possible for our customers and our team members.

Getting Started

  • How do I get started?

    You decide exactly what goes in your order! Choose from a variety of freshly made, nutritionally balanced, ready-to-enjoy Finger Foods, Toddler, Kid and Teen & Adult Meals and Shareables. All our meals are handmade with care with ingredients that focus on a good source of antibiotic and hormone-free proteins, organic veggies and no added sugar. Click on the View link on each meal to view nutrition facts, full ingredient lists and allergens. You can also use our filters to filter meals by dietary preferences and allergens.

     

    Not sure where to start? Once you click the Get Started button, click the Help Me Build My Box button and we’ll ask you a few questions about your family’s mealtime needs, then recommended meals for you. You can always change your meals before you checkout.

     

    Once you’ve selected your meals, you’ll be prompted to complete the checkout process. Once you complete the checkout process, we’ll start cooking up your meals. Meals typically arrive within a week to a week and a half depending on the day you signed up and your delivery location. You will be able to view your first and future scheduled delivery days in your account. Once your meals are on their way to you, we will send you an email with the tracking information. 

  • How much do Nurture Life meals cost?

    Nurture Life meals are priced individually, starting at:

     

    • Finger Foods:  $6.89
    • Toddler Heatable Meals:  $7.99
    • Kid Heatable Meals:  $8.99
    • Teen & Adult Heatable Meals:  $10.99
    • Portables:  $7.99
    • Shareables (2–4 servings per meal):  $12.99
  • Is there an order minimum?

    Our order minimum starts at just $39. This helps us cover our packaging and shipping costs.

  • Can I make a one-time purchase?

    Nurture Life is available by subscription only. However, you can skip weeks, pause or cancel your subscription at any time!

  • What are the benefits of a Nurture Life subscription?

    Nurture Life is a subscription service. With a subscription, you’ll get the convenience of weekly deliveries filled with meals based on your family’s dietary, meal and quantity preferences. We also understand that families’ needs change and make it easy to skip weeks, pause or cancel at any time.

     

    Our order minimum starts at $39, with free shipping on orders over $59 and discounts of up to 10% off your entire order:

     

    $39 = order minimum + $8 shipping
    Spend $59 = free shipping
    Spend $79 = 5% off your entire order and free shipping
    Spend $99 = 10% off your entire order and free shipping

  • How do I apply a promo code?

    To apply a promo code, enter it into the Promo Code field at the bottom of the shopping cart prior to checkout. You can also add a promo code on your account page under the Payment section. If you want to make sure that your promo has applied successfully, please do not hesitate to contact us at support@nurturelife.com and/or 312.517.1888.

  • How long will it take for my first order to arrive after I sign up?

    All of our meals are made-to-order from scratch. Therefore, it can take time for us to source the highest quality ingredients, cook, package and ship your meals to you. Depending on the day you sign up and your delivery zip code, it can take between 7-12 days for your first order to arrive. If you’d like to receive your first order sooner, once you sign up, please contact us at support@nurturelife.com and/or 312.517.1888 and we’ll see what we can do to get you your first order sooner.

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Meals and Nutrition

  • Who creates Nurture Life meals?

    All Nurture Life meals are created by our team of registered dietitians and chefs to ensure meals meet the nutritional needs of growing children through adults. Every Nurture Life meal is thoughtfully developed based on recommendations from the US Dietary Guidelines and American Academy of Pediatrics. Each meal is appropriately portioned to deliver the right nutrients at each age and stage of development—from 10 months through adulthood—focusing on organic produce, antibiotic free proteins and whole grains. We offer a wide variety of meals to satisfy everyone from picky to adventurous eaters and continually introduce new flavors, textures and cuisines through our menu.

  • What are Nurture Life meals made of?

    Nurture Life meals are made using only the best ingredients focusing on organic produce, antibiotic-free proteins and whole grains. All our fish is ASC-certified, which is the highest aquaculture standard. And all our meals are created by our team of registered dietitians and chefs ensuring the proper balance of essential nutrients, protein, veggies and fiber in all our meals.

  • Where do the ingredients come from?

    We source our ingredients from trusted purveyors that we thoroughly evaluate to ensure they meet our food quality and safety standards. Examples include Bell & Evans for our antibiotic-free chicken, Wabash Seafood for our ASC-certified salmon, Veg Fresh Farms and Harvest Direct for our organic produce, Delallo for our organic pastas and many more.

  • Do all Nurture Life meals include a serving of vegetables?

    All Nurture Life meals include vegetables, and some of our meals include as many as nine vegetables in a single meal! All of our Toddler, Kid and Teen & Adult Heatable Meals include a FULL serving of vegetables.

  • Where can I find nutrition facts and full ingredient lists for your meals?

    To view the nutrition facts and full ingredient lists for our meals, click on the View Details link on each meal. We also include nutrition facts and full ingredient lists on all our meal packaging.

  • How do I know which portion size to choose?

    Our meals have been created with the nutrition and portion size needs of every age and stage, starting with 10 months through adults, and are categorized accordingly on our site. Our portions have been designed to provide a balanced meal that meets approximately one third of the nutrition needs for the day according to recommendations from the US Dietary Guidelines as well as the American Academy of Pediatrics. 

     

    Here are our portion sizes:

     

    Finger Foods

    Age recommendation: 10 – 24 months

    Serving size: 1 cup of food, representing 4oz – 8oz net weight

     

    Toddler Meals

    Age recommendation:  1- 4 years 

    Serving size:  6.3oz – 7.5oz net weight

     

    Kid Meals

    Age recommendation:  5 – 12 years

    Serving size:  7.8oz  – 10oz net weight

     

    Teen & Adult Meals

    Age recommendation:  13 & Up

    Serving size:  10.9oz – 12.5oz net weight

  • How many servings are in a meal?

    Our Finger Foods, Toddler, Kid, Teen & Adult Heatable Meals and Portable Meals contain a single serving meant to feed one person.

     

    Our Shareables are meant to be split. Our Shareable Mains contain 2 adult servings.

  • Do you have family sized portions for sharing?

    Yes! We offer Shareable Mains, which contain 2 adult servings.

  • Do Nurture Life meals work for picky eaters?

    So many of our customers have children who they consider picky eaters and we have developed many meals especially for picky eaters! If your child is a picky eater, we suggest using the filters on our Menus page to easily identify meals for picky eaters. Our meals for picky eaters are our healthiest versions of picky eater favorites and all include the nutritional balance and a full serving of vegetables that parents love Nurture Life for!

     

    Nurture Life is a great way to expose picky eaters to new tastes to help expand their palates. We suggest gradually incorporating meals from outside of our picky eater favorites to expose your child to a wider variety of flavors.

  • Which stage should I order for my toddler—Finger Foods or Toddler Meals

    Thank you for reaching out! Both our Toddler Meals and our Finger Foods work for toddlers. The best way to decide which might work best is to ask yourself a couple questions about where your toddler is in the self-feeding process:

     

    • Are they using (or trying to use) utensils?
    • Are they showing signs of wanting more food after mealtime? (This can be a sign that they’re ready for larger portions.)
    • Have they tried basic finger food ingredients and seem ready for more diverse flavors and textures? 

     

    If you answered yes to these questions, your toddler is likely ready to begin with our Toddler Meals! Our Toddler Meals are similar to an adult plate, but in smaller portions, perfectly sized to give your little one the nutrients they need at this stage. They’re also great for expanding your toddler’s palate and teaching them to love real, nutrient-dense foods! Some of the meals will require some parent intervention in terms of cutting bigger pieces of food down to a smaller size that you find appropriate for your little one, however, we have a variety of soft, pasta-based meals (Mac & Cheese with Butternut Squash, Bolognese with Penne) that you may want to order as a starting point.

     

    If you answered no to some or all of these questions, you might want to consider ordering a mix of Finger Foods and Toddler Meals or just Finger Foods. Our Finger Foods are perfect for toddlers still in the earlier stages of their self-feeding journey because they offer a softer texture and smaller size (no chopping necessary!). They’re also designed to be big enough for little fingers to pick up but small enough to prevent choking so that your little one can safely practice feeding themselves.

     

    Many of our toddler customers love to get a mix of both our Finger Foods and Toddler Meals as they make the self-feeding transition, so we encourage you to consider trying both and seeing what works best! Let us know if you have any more questions.

  • Can I order meals for myself? I’m an adult.

    Absolutely! We have meals portioned for Teens & Adults as well as Shareables that you can enjoy amongst yourself and/or with your family.

  • How do I prepare Nurture Life meals once they arrive?

    Our Heatable Meals only need a couple minutes in the microwave or oven, and our Portable Meals are made to be served cold—perfect for any on-the-go situation. All meal packaging includes use by dates, heating instructions, nutrition facts and full ingredient lists.

  • Are Nurture Life meals microwave and oven safe?

    Our Toddler, Kid and Teen & Adult Heatable and Shareable trays and seals are microwavable. Tray sleeves should be removed and seals should be pierced or partially peeled before microwaving.

     

    Our trays are not oven safe. For heating in the oven, preheat your oven to 350° F, transfer the meal to an oven-safe container and cover with foil or other oven-safe cover, and heat for 10–15 minutes or until internal temperature reaches 165° F. Always refer to the packaging on your meal for specific instructions.

     

    Our baby jars and lids are not microwave and oven safe. If you are planning to heat, please transfer Finger Foods to a heat-safe container for warming. Always refer to the packaging on your meal for specific safe handling instructions.

  • How long do Nurture Life meals last once they arrive?

    Our meals stay fresh for 6-7 days in your refrigerator depending on your delivery day. All our meals include use by dates on the meal packaging. Our meals can be frozen for up to 90 days as long as they are placed in the freezer before the use by date.

  • Can Nurture Life meals be frozen?

    With the exception of Portables, our meals can be frozen for up to 90 days as long as they are placed in the freezer before the use by date, which is printed on the packaging. To defrost, simply place in the refrigerator overnight to thaw. This may take anywhere from 18-24 hours for our Toddler, Kid and Teen & Adult Meals and Shareables and 12-18 hours for our Finger Foods. For more freezing and heating methods, visit our blog How to Freeze Meals from Nurture Life.

  • Are Nurture Life meals safe to consume past their use by date?

    All our meals are perishable and must be refrigerated immediately. Meals should not be consumed past their use by date, which is printed on the meal packaging.

  • Does Nurture Life offer vegetarian meals?

    We offer vegetarian meals which highlight a variety of protein-packed vegetarian ingredients including eggs, dairy, tofu, whole grains and legumes like beans, peas and lentils. Our vegetarian meals are designed for lacto-ovo vegetarians or those who include egg, milk, cheese, yogurt and other milk and egg containing products in their diets. Our vegetarian meals do not contain any meat, poultry, fish or seafood. To view our vegetarian meals, visit the Menus page, and from the filters under Dietary Preferences select Vegetarian.

     

    If you would like to change a family member’s dietary preference to vegetarian, you can do so by following these instructions:

     

    • Sign in to your account
    • Click Account
    • Select the family member’s Preferences that you’d like to change
    • Under Dietary Preferences select Vegetarian
    • Be sure to click the Save Preferences button before exiting
  • Does Nurture Life offer gluten-free meals?

    We do offer gluten-free options. All gluten-free meals are tagged with a Gluten Free indicator on our site. Please note that our gluten-free meals are processed in the same facility as our non gluten-free meals. If your child has celiac disease, Nurture Life may not be the right option for you. Please contact us if you have any questions about your specific needs at support@nurturelife.com or 877.988.8851.

  • What is the protein content in Nurture Life meals?

    We follow strict nutrition guidelines, which were developed using a combination of recommendations from the Dietary Guidelines for Americans, USDA MyPlate serving suggestions, American Academy of Pediatrics recommendations and clinical nutrition knowledge of our registered dietitians. Our portions have been designed to provide a balanced meal that meets approximately one third of the nutrition needs for the day per age range.

     

    Protein is an essential nutritional building block and should be included in a balanced diet. We offer lean, antibiotic-free proteins in our meals, from a variety of real food sources like chicken, beef, turkey, lamb, salmon, eggs, whole grains, legumes, dairy and tofu to help your child expand their palate.

     

    Here are our protein standards:

     

    Toddler Meals

    Age recommendation: 1 – 4 years

    Protein content:  At least 6g protein per meal

    Examples:  Our Chicken Meatballs with Pasta & Vegetables has 15g protein and our Lentil Meatballs with Ratatouille has 7g protein

     

    Kid Meals

    Age recommendation:  5 – 12 years

    Protein content:  At least 8g protein per meal

    Examples: Our Pesto & Cheese Ravioli has 11g protein and our Chicken Bites with Mashed Yams & Green Beans has 23g protein

     

    Teen & Adult Meals

    Age recommendation:  13 & Up

    Protein content:  At least 10g protein per meal

    Examples:  Our Teriyaki Salmon with Rainbow Veggie Rice has 29g protein and our Veggie Pasta with Fresh Mozzarella has 22g protein

     

    Finger Foods

    Age recommendation: 10 – 24 months

    Protein content:  Our goal is to simply include a protein source

    Examples:  Our Carrot, English Pea & Sweet Potato has 5g protein and our Beef Meatloaf, Broccoli & Butternut Squash has 8g protein

  • What is the sodium content in Nurture Life meals?

    We follow strict nutrition guidelines, which were developed using a combination of recommendations from the Dietary Guidelines for Americans, USDA MyPlate serving suggestions, American Academy of Pediatrics recommendations and clinical nutrition knowledge of our registered dietitians. Our portions have been designed to provide a balanced meal that meets approximately one third of nutrition needs for the day per age.

     

    In general, children should limit sodium to 1,500-2,300mg per day depending on age. At Nurture Life, we use salt both sparingly and consciously, and only post-cooking to provide flavor where it counts. Our sub-ingredients may contain sodium.

     

    Here are our sodium standards:

     

    Toddler Meals

    Age recommendation:  1 – 4 years

    Sodium content:  1.2 -1.5 mg sodium / kcal (375 mg – 450 mg per meal maximum)

    Examples:  Our Chicken Biryani contains 290mg of sodium and our Veggie Ragout Pasta with Fresh Mozzarella contains 200mg

     

    Kid Meals

    Age recommendation:  5 – 12 years

    Sodium content:  1.2 -1.5 mg sodium / kcal (450 mg – 600 mg per meal maximum)

    Examples:  Our Turkey Meatloaf with Mashed Potatoes & Green Beans contains 440mg of sodium and our Chicken Parmesan with Broccoli contains 340mg of sodium

     

    Teen & Adult Meals

    Age recommendation:  13 & Up

    Sodium content:  1.2 -1.5 mg sodium / kcal (600 mg – 825 mg per meal maximum)

    Examples:  Our Chicken Bites with Mashed Sweet Potatoes & Green Beans contains 500mg of sodium and our Southwest Beans & Rice Medley contains 560mg of sodium

     

    Finger Foods

    Age recommendation:  10 – 24 months

    Sodium content:  1.2 mg sodium / kcal in each meal (144mg-180mg per meal max)

    Examples:  Our Carrot, Raisin, Butternut Squash contains 35mg of sodium; our Black Bean Sweet Potato and Pasta contains 35mg of sodium

     

    Sodium content for all of our meals can be found by clicking on View Details on our meal cards.

  • What is the sugar content in Nurture Life meals?

    We follow strict nutrition guidelines, which were developed using a combination of recommendations from the Dietary Guidelines for Americans, USDA MyPlate serving suggestions, American Academy of Pediatrics recommendations and clinical nutrition knowledge of our registered dietitians. Our portions have been designed to provide a balanced meal that meets approximately one third of nutrition needs for the day per age.

     

    We don’t add refined white sugar to any of our meals, though some may be present in our sub-ingredients. Instead, we use (small amounts!) of naturally sweet ingredients like fruit purees, agave and maple syrup to enhance the natural flavors in our meals.

     

    Here are our added sugar standards:

     

    Toddler Meals

    Age recommendation: 1 – 4 years

    Added sugar content:  7 – 8g / meal maximum (<10% calories)

    The majority of our toddler meals have 0g added sugars. For example, our Bolognese with Penne has 0g added sugars and our Mini Pupusas with Fiesta Corn & Zucchini has 0g added sugar.

     

    Kid Meals

    Age recommendation:  5 – 12 years

    Added sugar content:  8 – 11g / meal maximum (<10% calories)

    The majority of our kids’ meals have 0g added sugar.

     

    Teen & Adult Meals

    Age recommendation:  13 & Up

    Added sugar content:  11-16g / meal maximum (<10% calories)

    The majority of our teen and adult meals have 0g added sugar.

  • Does your menu change?

    We offer a consistent menu every week with 20 Toddler, Kid and Teen & Adult Heatable Meals, 5 Portable Meals, 11 Finger Foods and 4 Shareables for a full meal or to complement any meal you’re already making at home. This mix gives you and your kids a wide variety of meals to choose from containing a diverse range of organic produce, antibiotic-free proteins and whole grains. 

     

    It often takes 9 – 15 tries for children to fully acclimate to new foods, so a menu that stays the same allows kids to get used to our meals as they expand their palates. Many children eat the same meals on repeat, and we hope that our variety helps parents give their kids a wider selection of cuisines and nutritious ingredients, while ensuring they can always find their and their kids’ favorite meals.

     

    We are continually evolving our menu and meals based on our customers’ feedback and every few months, introduce new meals and retire existing meals.

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Allergens

  • Are your meals allergen friendly?

    All our meals are made in a facility free of peanuts and tree nuts (except coconut). Our facility does contain coconut, dairy, eggs, fish (salmon), soy and wheat. We recommend that you closely review our full ingredient lists and the “contains” statement associated with each of our meals if you have a family member with a food allergy. On our site, these can be found by clicking on the View Details link on our meals. All our meal packaging include full ingredient lists.

     

    While we always follow best practices for allergen handling, if your child has celiac disease, Nurture Life might not be the right option for you. Please contact us if you have any questions about your specific needs at support@nurturelife.com or 877.988.8851.

  • Can I personalize my meal selections to exclude specific allergens?

    Yes! To identify meals that are free from specific allergens, from our Menus page, click on the Filters and under Allergens, select the allergens that you’d like to exclude, then click the Save Preferences button to view the meals that are free from these allergens. 

     

    If you would like to permanently exclude specific allergens from a family member’s preferences, you can do so by following these instructions:

     

    • Sign in to your account
    • Click Account
    • Select the family member’s Preferences that you’d like to change
    • Under Allergens select the allergens that you’d like to exclude
    • Be sure to click the Save Preferences button before exiting 

Food Safety

  • What are Nurture Life’s food safety standards and practices?

    Our number one priority is food safety and our production facility is designed to ensure that we meet the highest food safety standards. We adhere to HACCP (hazard analysis and critical control point) compliant culinary processes, which are the most stringent food safety and preparation processes in food manufacturing. We have an FSQA (food safety and quality assurance) Manager who directs all our food safety and quality practices and FSQA Technicians on duty at all times during our operations.

  • Is Nurture Life FDA inspected?

    Our production facility is FDA inspected.

Managing Your Subscription

  • How do I change my meals?

    Sign in to your account and go to Orders. Click into a specific week to view the meals that are scheduled for delivery, then select Edit Meals to change your meals. Use the + sign to add meals and – sign to remove meals. Be sure to click the Save Changes button once you’ve changed your meals to confirm your changes.

  • What is the weekly order cutoff date and time to change my meals or skip a week?

    The deadline to change your meals or skip a week depends on your delivery day. Sign into your account and go to Orders. You will see the order cutoff date and time below each week. You will also receive a reminder email three days prior to the order cutoff date and time each week reminding you to make changes or skip a week with the subject line “See What’s Cooking in Your Upcoming Order,” reminding you to make changes or skip a week.

  • Can I skip a week?

    Absolutely! Sign in and go to Orders. Select the upcoming week you’d like to skip, scroll down and click Skip Week. The deadline to skip a week is your weekly order cutoff date and time, which can be found in your Orders. Orders that do not have an Open status are past the order cutoff date and time and cannot be skipped. You will be responsible for the charges associated with a confirmed order.

  • How do I change my weekly order preferences?

    Our service has been designed to provide you with the ability to define exactly how you’d like us to fill your order each week. You can choose your meals each week or have us choose your meals based on your dietary, meal and quantity preferences by signing into your account, then under Account, select the family member’s preferences that you’d like to change. You can then edit their age group (portion size), dietary preferences, allergens, number of meals received per order and permanently include or exclude specific meals in all upcoming orders. 

     

    Please note, if you change your family’s preferences after an order cutoff has already passed, that order will be filled based on your previous preferences. All future orders will be filled based on your new preferences.

  • Can I permanently include or exclude specific meals from my orders?

    Yes! To permanently include or exclude specific meals for your orders:

     

    • Sign in to your account
    • Then under Account, select the family member that you’d like to permanently include or exclude specific meals for
    • Scroll down to Inclusions & Exclusions and click the arrow next to it
    • On the meal cards, click ✓ for the meals you always want to include and ✘ for meals you always want to exclude
    • For meals you always want to include, you will be prompted to select the quantity of this specific meal you’d like to have included each week
    • Be sure to click the Apply Changes to All Future Orders button to save your inclusions and exclusions
  • How do I change my password?

    Sign in and go to Accounts, select Log In, then select Edit next to Password. Enter a new password and click the Save Changes button.

  • How do I update my payment information?

    Please note, if you have one card in the system, you must add a new card and make it your default card in order to remove your existing card. Once you’ve added your new card and made it your default card you will be able to delete your existing card by selecting the card, clicking Delete, then confirming by clicking the Delete button. 

     

    To update your payment information, Sign In and go to Accounts, click the arrow next to Payments, then Add Card to add a new card. Once you’ve added a new card, you can choose to make it your default card. Don’t forget to click the Save Changes button once you’ve added your new card. 

  • What forms of payment does Nurture Life accept?

    We accept Visa, MasterCard, American Express and Discover. We do not accept personal checks or money orders.

  • Can I rate my meals or add comments?

    If you’d like to share which meals are hits with your family and which meals aren’t, you can rate your meals and add comments by following these steps:

     

    • Sign in to your account
    • Click Orders
    • Scroll down to Order History
    • Click the arrow next to each delivered order to rate your meals and add comments

     

    We strongly encourage you to rate and comment on your meals as we use your feedback to continually improve our meals. You are also more than welcome to reach out to our Customer Experience Team at support@nurturelife.com and/or 877.988.8851 if you have any questions or want to give feedback that is shared directly with our Research & Development and Culinary Teams.

  • Can I pause my subscription?

    Yes. To pause your subscription, sign in and go to Accounts. Scroll to the bottom and click Pause Subscription. You will be able to select the delivery day that you would like to resume your subscription. Before your subscription resumes, we will send you an email reminding you of your next order cutoff date and time and delivery, with one week advance notice of the upcoming cutoff date and time. Please note that any orders that have processed before you pause will still be produced and shipped to you as scheduled.

  • How do I cancel my subscription?

    To cancel your subscription sign in, go to Accounts, scroll to the bottom and in the cancelation section, select the Click Here link to initiate your cancelation. You can also cancel your subscription by contacting customer experience at support@nurturelife.com or 877.988.8851. If you do not want to receive your next order, cancellations must be made before your order cutoff date and time. If your cancellation occurs after the cutoff, you will still receive your confirmed order as your final order and be responsible for the charges associated with the order.

     

    Alternatively, you can pause your subscription for up to one year. Your subscription will automatically resume on the date you set and we will send you an email reminding you of your next order cutoff date and time and delivery.

  • How do I reactivate my subscription?

    Sign into your account. At the top of the page, you’ll see a banner that says “Your account is currently inactive. Click here to reactivate.” Click the banner and you will automatically be reactivated. From there, you can view upcoming orders and make changes to your account settings.

  • When will my credit card be charged?

    We will process your credit card immediately following the cutoff for your order, which falls anywhere from 6–8 days prior to your delivery. To view your cutoff date and time, sign into your account and go to Orders. You will see the order cutoff date and time below each week.

     

    We use Stripe for our credit card processing. Saved payment method details can continue to work even if the physical card has been replaced by the issuing bank because Stripe works with card networks and automatically attempts to update saved card details whenever a customer receives a new card (e.g., replacing an expired card or one that was reported lost or stolen). Automatic card updates requires card issuers to participate with the network and provide this information. It is widely supported in the United States, allowing Stripe to automatically update most American Express, Visa, Mastercard, and Discover cards issued there.

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Shipping and Delivery

  • Where do you deliver to?

    We deliver to the entire contiguous United States.

  • How will my order be shipped?

    Your meals will be shipped in insulated packaging with gel packs designed to keep our meals at or below refrigerated temperatures for a minimum of 48 hours. 

     

    We use UPS (United Parcel Service) and UDS (United Delivery Service) to deliver your order directly to your door.

  • Are Nurture Life meals shipped frozen?

    All our meals are shipped cold at refrigerated temperatures, but never frozen. Once your meals arrive, they stay fresh for 6-7 days in your refrigerator depending on your delivery day. All our meals include use by dates on the meal packaging. Our meals can be frozen for up to 90 days as long as they are placed in the freezer before the use by date.

  • How do my meals stay fresh in transit?

    To keep your meals cold and fresh throughout their journey to you, we use insulated packaging and pack each order with non-toxic gel packs. Our packages are designed to stay at or below refrigerated temperatures for a minimum of 48 hours until their arrival to you. As our meals are perishable, please place them in the refrigerator as soon as you receive them to ensure maximum freshness.

  • When will my order arrive?

    Your order should arrive on the scheduled delivery day between 8AM and 9PM. You will receive an email notification with tracking information once your order is on its way to you. To view your upcoming delivery dates, sign into your account and visit the Orders page.

  • What if I’m not home to receive my delivery?

    If you aren’t home to receive your delivery, our shipping provider will generally leave your package at your doorstep, with a doorman or in a packaging room, as applicable. Since our meals are packaged to remain cold for a minimum of 48 hours, they should remain cold and fresh until you return home and can place them in the refrigerator later that day.

     

    If you have special delivery instructions, such as “leave our box with the doorman,” please let us know by signing into your account, clicking Delivery Address, and clicking My Addresses. Select the address you’d like to update, click Edit and update the Delivery Instructions as needed. Be sure to click Save Address when you are finished.

  • How do Nurture Life meals stay fresh for a whole week?

    After your meals are prepared and cooked, they are immediately cooled and sealed using modified atmosphere packaging (MAP), which pushes out the oxygen with inert gases. By removing the oxygen, which causes food deterioration, from our meals, we are able to extend the amount of time they stay fresh without having to add preservatives.

  • How do I update my shipping address or temporarily change my shipping address?

    You can update your default address or add a new address within the Delivery Address section of your account. Sign in and go to Accounts, then select Delivery Address. From here you will be able to update your default address or add a new address and make it your default address. Please note that any orders that have processed before the change will still be produced and shipped as scheduled. If you’d like to change your delivery address after an order’s cutoff, please reach out to our Customer Experience Team and they will do whatever they can to help make the address change.

     

    You can also temporarily change your delivery address for an upcoming order. To do this, you will first need to add the temporary address as a saved address to the Delivery Address section of your account by following the steps directly above. Once you have saved your temporary address, go to Orders, then click into the specific week you’d like to change the delivery address for. Scroll to the bottom and under Shipping To, click the arrow next to your default address and select the address you’d like this order delivered to. Be sure to click the Save Changes button to confirm your temporary address for this order.

  • Can I change my delivery day?

    We offer multiple delivery day options depending on your zip code. To find out which delivery days are available for your zip code and to change your delivery day please contact us at support@nurturelife.com or 877.988.8851.

  • What is the cost of shipping?

    Our shipping charge is $8 per order. Shipping is free for orders over $59.

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Packaging and Recycling

  • What is your food packaging made of?

    Our food packaging is made from the highest quality food grade plastics available and are BPA, PVC and phthalate free.

  • Is Nurture Life packaging recyclable?

    All our packaging is recyclable except for the seals and interior of the gel packs.

     

    Our trays, jars and sleeves are recyclable. Dispose of these in your curbside recycling bin. Jar lids are made of #5 plastic and can be disposed of in most curbside recycling bins. (Check your local recycling program.)

     

    Our insulated liner is made from 85% recycled plastic bottles and is just as simple to recycle as your average beverage bottle! Simply place the liner in your curbside recycling bin along with any other plastic household containers.

     

    Our non-toxic gel packs can be stored in your freezer and reused any time! If you’d like to dispose of a pack, simply thaw on your counter, cut the package open, discard the gel in the trash and recycle the plastic bag anywhere #4 plastic is accepted. (Check your local grocery store.)

     

    Our boxes are made from over 85% recycled corrugated cardboard and are 100% recyclable. Simply recycle them in your curbside bin or let your kid’s imagination go wild and get cardboard crafty with forts, costumes and more!

  • What are the gel packs made of and are they recyclable?

    Our non-toxic gel packs are made from a viscous gel refrigerant and can be stored in your freezer and reused any time. If you’d like to dispose of a pack, simply thaw on your counter, cut the package open, discard the gel in the trash and recycle the plastic bag anywhere #4 plastic is accepted. (Check your local grocery store.)